Field Service Bulletin

R-Series Home Router MAC Address Issue

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Document Number:

FSB9077

Revision:

001v000

Application:

Global

Effective Date:

May 22, 2019

Expiry Date:

N/A

Bulletin Type:

Warranty Service

Informational

Customer Specific

Severity Recommendation:

High – Perform immediately

Medium – Perform at next scheduled maintenance

Low – Perform when system exhibits symptoms

Subject:

R-Series Home Router MAC Address Issue

Model / System Affected:

Compatibility issue with TD90 Positioner (C000000L067A, C000000L068A, and C000000L069A) when used in combination with AC+DC Enhanced Power Injector 56V (C000065L002C)

Reason for Bulletin:

There is a power compatibility issue with the TD90 when combined with the AC+DC Power Injector 56V. The power level provided by the power injector is higher than the circuitry in the TD90 board can except and will permanently damage the TD90 device and it will become inoperable.
The only power injectors approved for use with the TD90 are listed below. Use of any other power injector will void the product warranty.

CK-RPIDUG1A-WW – Rugged PIDU (Green), AC/DC
CK-RPIDUT1A-WW – Rugged PIDU (Tan), AC/DC
N000065L100C – AC Power Injector 56V

Resolution:

If you encounter this issue please open a support ticket with the Cambium Support team at the following URL: https://support.cambiumnetworks.com

If you have questions or concerns, please contact Cambium Technical Support at the following: https://www.cambiumnetworks.com/support/contact-support/

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